Shipping Policy

Welcome to Dermyne! We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

Processing Time

All orders are processed within 1–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery times vary depending on your location:

• United States: 7–15 business days
• Canada: 8–18 business days
• Europe: 7–18 business days
• Australia & New Zealand: 8–20 business days
• Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs, carrier delays, weather conditions, or high shipping demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 2–5 business days for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.

Dermyne is not responsible for delays caused by customs clearance.

Incorrect Address

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice a mistake, contact us immediately at our support email.

Lost or Stolen Packages

Dermyne is not responsible for lost or stolen packages marked as delivered by the shipping carrier. However, we will do our best to assist you in resolving the issue.

Delayed Orders

If your order is taking longer than expected, please contact our support team and we will assist you as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@dermynestore.com